Outside of having one of the single WORST services of all the North American wireless providers, you also have one of the single WORST client service processes I have ever had the misfortune of experiencing.
For Christmas this year I bought Cindy a 16gb iPhone at the AT&T retail store in Concord NH. Along with purchasing the most expensive mobile handset AT&T has in its portfolio, I also went ahead and bought the Unlimited Voice and Unlimited Data plan for the phone ($160/month). The deal was sealed with a two year contract. No problems.....right??? WRONG!
Today, when Cindy tried to simply add a $3/month Canada Plan it took over 30 minutes and 5 transfers. Worse, I had to get on the line with a representative who asked me a series of questions that we designed to prove I am who I am.
After 5 minutes of this "Gestapoesque" questioning, I was then informed that I had to fax a ID and a Bill to AT&T in 3 days. At this point I asked the rep why I was having to go through this process when I have been a customer for over a year? He told me it did not matter. Cindy's phone has not been in use for more than 3 months and this is the process we would have to accept if we wanted to add a $3/month Canadian Plan. Its $3/month!!!!!!!!!!!!!!!!!!!!!!!! WTF! You had no problem signing me up for $160/month plan for 2 years, but adding $3/month requires DNA and my first born!
Needless to say, I ended the process by hanging up the phone and asking Cindy to add the plan 3 months from now. AT&T, it really is sad to see you treat your best customers this way. YOU SUCK!
For Christmas this year I bought Cindy a 16gb iPhone at the AT&T retail store in Concord NH. Along with purchasing the most expensive mobile handset AT&T has in its portfolio, I also went ahead and bought the Unlimited Voice and Unlimited Data plan for the phone ($160/month). The deal was sealed with a two year contract. No problems.....right??? WRONG!
Today, when Cindy tried to simply add a $3/month Canada Plan it took over 30 minutes and 5 transfers. Worse, I had to get on the line with a representative who asked me a series of questions that we designed to prove I am who I am.
Q. Which of these three streets did you live on in San Diego?
A. I never lived in San Diego?
Q. Which of these three counties did you live in in 2000?
A. None of the above.
etc..
A. I never lived in San Diego?
Q. Which of these three counties did you live in in 2000?
A. None of the above.
etc..
After 5 minutes of this "Gestapoesque" questioning, I was then informed that I had to fax a ID and a Bill to AT&T in 3 days. At this point I asked the rep why I was having to go through this process when I have been a customer for over a year? He told me it did not matter. Cindy's phone has not been in use for more than 3 months and this is the process we would have to accept if we wanted to add a $3/month Canadian Plan. Its $3/month!!!!!!!!!!!!!!!!!!!!!!!! WTF! You had no problem signing me up for $160/month plan for 2 years, but adding $3/month requires DNA and my first born!
Needless to say, I ended the process by hanging up the phone and asking Cindy to add the plan 3 months from now. AT&T, it really is sad to see you treat your best customers this way. YOU SUCK!
I do LOVE my iPhone though. No matter what AT&T says or does.
Thank you babe!
Cindy
Posted by: Cindy | Saturday, December 27, 2008 at 04:42 PM